Returns & Exchanges
Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.
🔄 30-Day Satisfaction Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g., wrong or defective item).
📋 How to Initiate a Return
Contact us at loofahhub@outlook.com with your order number and the reason for return.
We'll send you a return shipping label and instructions.
Pack your item securely in its original packaging (if possible) and ship it back to us.
💰 Refund Process
Once we receive and inspect your return, we'll process your refund within 5–7 business days.
Refunds will be issued to your original payment method (e.g., PayPal, credit card).
You'll receive a confirmation email once the refund is complete.
⚠️ Non-Returnable Items
Used or opened items (unless defective)
Gift cards
Custom or personalized orders
🔁 Exchanges
If you received a defective or incorrect item, we'll exchange it for the correct product at no additional cost. Contact us within 14 days of delivery to arrange an exchange.
🇺🇸 International Returns
For international returns, the customer is responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.